Shared tour E-Tickets

  • Your e-ticket is valid on any of our shared tours on the date booked.
  • Your e-ticket is only valid during our scheduled opening hours
  • It is necessary to check in at our desk where you will be booked into the next available tour.
  • Tours typically depart within half an hour of check-in – however during peak times or on busy days this wait may be longer.
  • Every effort will be made to allow groups to sit together; however, due to the restrictions inherent in the boat design we cannot guarantee that you will be able to sit next to other members of your group.
  • Shared Tours will carry up to 12 people. Customers are asked to be mindful of other passengers and to treat them with courtesy and respect.
  • Cambridge Punters reserve the right to refuse entry to any customer who displays aggressive or inappropriate behaviour to either our staff or other customers.
  • Whilst every effort will be made to ensure your tour departs promptly, on busy days small delays may occur. This is a natural consequence of using a pre-industrial mode of transport on a busy waterway. Likewise, the estimated tour time of 45 minutes can vary dependent upon weather conditions, currents, traffic, and other acts of god. Customers with a tight schedule are advised to leave themselves plenty of time for their trip.

Private Tour E-Tickets

  • Your ticket is valid for a private tour at the time and date arranged
  • All bookings are subject to availability
  • Cambridge Punters reserve the right to refuse entry to any customer who displays aggressive or inappropriate behaviour to either our staff or other customers.
  • Whilst every effort will be made to ensure your tour departs promptly, on busy days small delays may occur. This is a natural consequence of using a pre-industrial mode of transport on a busy waterway. Likewise, the estimated tour time of 45 minutes can vary dependent upon weather conditions, currents, traffic, and other acts of god. Customers with a tight schedule are advised to leave themselves plenty of time for their trip.

Cancellations

  • We require 48 hours notice of any cancellation. Cancellations made 48 hours before departure will qualify for a full refund
  • Cancellations made with less than 48 hours notice will only be refunded or rescheduled at our discretion.

Opening Hours

  • Our opening hours are seasonal and subject to change. Please be sure to check opening hours on the day of your arrival.

Non-Appearance or Lateness

  • If you do not arrive for your tour at the correct time rescheduling or refunding will be at our discretion.
  • It may be necessary to reduce the time of your tour if you are significantly late and no other time slot is available

Bad Weather

  • Cambridge Punters believe there is no such thing as bad weather, only bad attitudes.
  • You have the right to cancel or reschedule any tour with 48 hours notice as per our policy.
  • We may be forced to close in some weather conditions for reasons of customer and staff safety. Customers are eligible for a full refund or rescheduling of their tour if this is the case.
  • Punting is an outdoor activity and customers are advised to dress appropriately for the weather conditions of the day. Cambridge Punters are not your mother and are not responsible for dressing you.
  • We will attempt to provide blankets and umbrellas as appropriate, but these are subject to availability, not guaranteed, and may be unavailable on the day.
  • Whilst every effort is made to keep the boats dry, if you book a tour in the rain please do not be surprised to discover that the boat is wet.

Children

  • All children must be accompanied by a parent, or guardian. This person is responsible for ensuring that the child follows the health and safety rules at all times.
  • We do not provide life jackets or swimming aides and ask that all parents refrain from throwing their children overboard.

Health and Safety

  • Customers must remain seated at all times during the tour.
  • Customers must keep all extremities (such as but not limited to hands and fingers) inside the boat at all times.
  • Customers must follow any and all additional health and safety instructions issued by the driver.
  • Customers who find themselves unable to follow health and safety rules may be required to leave the tour.

Toilets

  • There are no toilet facilities available on or during the tour, which will last for a minimum of 45 minutes.
  • We recommend that all customers use the available facilities on Quayside before departure.